Understand, appreciate, absorb the other person's position (not condoning)
“no judgement” zone
Observing rather than interpreting
Looking for behavior change of feeling/thinking differently
Understand there are viewpoints other than my own
Replace judgement with curiosity
Role-playing others' roles – competing values framework
sitting together, eating together
Switch and argue the other's position
Exercise: Describe your motivations
Exercise: Find group similarities and differences
Finding objects that represent us
What is the language of expressing empathy?
Starting sentences with “I”
Play back the other's language
Conversations without agenda
Convert “why” questions to “what” questions
Evaporating conflict cloud (Goldratt)